From distant support to practical technology ownership
Knowlend Farm needed clearer control over the systems and support behind the business. Before working with Theo Tech IT, the relationship with previous technology partners was difficult to manage: conversations were too technical, site visits were resisted because of distance, and remote support was not delivering the control the business needed.
The problem
The business relied on legacy Microsoft Access systems, operational knowledge and delivery workflows that needed to work in the real world, not just on an office desk. Support also needed to be understandable to the people making business decisions.
What changed
- Migrated an old Microsoft Access management system
- Developed a tablet-based delivery van driver management system
- Consolidated day-to-day IT ownership and support
- Provided a dedicated account-management route for technology decisions
- Supported ongoing bespoke management-system development around the way the business works
Services involved
- Managed IT support
- Custom software and web applications
- Microsoft Access migration
- IT strategy and technology projects
Why it mattered
The business has a clearer relationship between its IT, its bespoke systems and its growth plans. Instead of feeling separated from technical decisions, the team can now discuss improvements in practical business terms and plan systems around what the operation needs to do.