Break-fix support addresses a problem after it is reported. Managed IT adds monitoring, maintenance, documentation, planning and review to reduce the frequency and impact of problems.
The commercial difference
The objective is not to create more tickets. It is to make the environment more predictable and give the business a clear owner for technology priorities.
Questions to ask
- Who owns recurring problems?
- What maintenance is included?
- How are risks and ageing systems reported?
- What happens during onboarding and exit?
Review our managed IT support service or use the provider-switch checklist.